Our own bank has alerted us to the increase in the number of people who have been tricked into sending money to a fraudster's account. The fraudster calls or sends a message claiming to be your bank, broadband supplier, or even the police. They tell you that your money isn't safe and that you need to transfer it to a 'safe account'. The 'safe account' isn't safe at all and could be an account that they control.

Your bank will never ask you to move money to another account, nor to download any software to protect your funds.

Things to look out for

• Fraudsters can fake telephone and text numbers
• The caller will try to create a state of panic and fear, pushing you to act quickly. Please take a moment to think calmly about what you’re being asked to do.
• The fraudster might know your personal details, they can gather these details in the days and weeks running up to the fraud attempt from social media, and other sources.
• The caller might take you through security questions, just like the bank would.

What to do

• Hang up and wait at least 10 minutes before making any further calls or use a different phone (fraudsters can keep the line open).
• Call the number on the back of your card or from a trusted source like the website.
• Don't give any financial or personal information out to people who call you out of the blue.
• If you think you're a victim of fraud, contact your bank immediately.